- Details
KUALA LUMPUR - Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK) melaksanakan Skim Kawalan Harga Musim Perayaan (SKHMP) sejak 2000 bagi melindungi pengguna daripada peniaga yang mengaut cuba keuntungan berlebihan.
Menerusi SKHMP, pengguna mudah mendapatkan barang keperluan dengan harga siling yang ditetapkan pada musim perayaan, bagaimanapun ia berbeza tahun ini apabila kebanyakan peniaga mengambil kesempatan menaikkan harga barang basah berikutan berakhirnya Pilihan Raya Umum ke-14 (PRU14).
Berikutan itu, pada sidang media 30 Mei lepas, Perdana Menteri Tun Dr Mahathir Mohamad mengumumkan pelaksanaan SKHMP bagi mengekang peniaga menaikkan harga barang terutamanya barang basah melebihi harga yang ditetapkan KPDNKK menjelang sambutan Aidilfitri ini.
Timbalan Presiden Gabungan Persatuan-Persatuan Pengguna Malaysia (Fomca), Mohd Yusof Abdul Rahman berkata peniaga yang tidak bertanggungjawab sering mengambil kesempatan menaikkan harga setiap kali pengumuman kenaikan harga barang asas, seperti harga petrol, kadar tol dan tarif elektrik dibuat.
“Kenaikan harga barang asas itu sebenarnya hanya memberi kesan minima kepada kenaikan kos harian peniaga dan mereka kerap memberi alasan menaikkan harga kerana kos pengangkutan.
“Walaupun KPDNKK mewujudkan Akta Kawalan Harga dan Antipencatutan 2011, namun ia dilihat tidak berjaya sepenuhnya dalam mengekang peniaga yang tidak bertanggungjawab menaikkan harga apabila tiada pemantauan dibuat pihak berkuasa,” katanya.
Mohd Yusof berkata Fomca berharap kerajaan akan memastikan akta tersebut terus dilaksanakan agar rakyat tidak dibebani dengan peningkatan harga daripada peniaga pada masa depan.
Selain itu, beliau menasihatkan pengguna untuk membuat aduan kepada KPDNKK atau pihak berwajib sekiranya mendapati peniaga menaikkan harga barang keperluan melebihi harga yang ditetapkan bagi membantu KPDNKK mengesan golongan yang tidak bertanggungjawab itu.
“Pengguna boleh juga menghentikan pembelian barang yang dinaikkan harga, ia dapat memberi tekanan kepada peniaga untuk menurunkan harga pada kadar yang berpatutan,” katanya.
Mohd Yusof berkata walaupun tahun ini KPDNKK tidak melancarkan Skim Kawalan Harga Bulan Ramadan, namun anggota penguat kuasa KPDNKK perlu meneruskan pemantauan harga seperti biasa.
Dalam perkembangan lain, beliau bersetuju dengan saranan bekas Presiden Fomca Datuk Prof Mohd Hamdan Adnan agar kerajaan mempertimbangkan tubuh jawatankuasa khas atau suruhanjaya bagi memperhalus keperluan dan hak-hak pengguna di negara ini.
Jawatankuasa tersebut berperanan mengambil tindakan terhadap penjualan produk dan makanan tidak selamat kepada pengguna kerana ketika ini didapati banyak alat mainan kanak-kanak, alat ganti kenderaan, kosmetik, ubat-ubatan yang tidak selamat dijual secara berleluasa tanpa kawalan, katanya.- Bernama
Sumber :: http://www.sinarharian.com.my/nasional/pengguna-kena-bantu-pantau-peniaga-cekik-darah-1.844845
Sinar Hairan 11 Jun 2018
- Details
Climate in a narrow sense is usually defined as the "average weather," or more rigorously, as the statistical description in terms of the mean and variability of relevant quantities over a period of time ranging from months to thousands or millions of years. The classical period is 30 years, as defined by the World Meteorological Organization (WMO). According to Malaysian Meteorological Department (MMD), the characteristic features of the climate of Malaysia are uniform temperature, high humidity and copious rainfall. Winds are generally light. Climate change is a change in Earth's overall climate which means could be a change in Earth's average temperature or could be a change in Earth's precipitation patterns.
The Earth's climate has changed throughout history. Just in the last 650,000 years there have been seven cycles of glacial advance and retreat, with the abrupt end of the last ice age about 7,000 years ago marking the beginning of the modern climate era and of human civilization. average temperature has risen a little more than one degree Fahrenheit during the past 100 years or so. However, a small changes in Earth's average temperature can lead to big impacts.
The Earth is currently facing the impact of climate change. The melting of ice, the rise of sea level, the extreme weather, drought, massive floods, the changing of rainfall patterns and growing seasons are the impacts of climate change. Climate change has disrupted the fruit seasons in Malaysia, according to the Malaysian Nature Society (MNS). Fruiting seasons in both local fruit trees like durians and in wild trees in the forest have changed due to the changes in rain and heat patterns. According to INC, 2000, Malaysia's temperature and rainfall are rapidly increasing between +0.6 to 3.4C and -1 to +32% in 60 years repetitively and the rise of sea level is about 13-94 cm within 100 years respectively.
The warmer Earth has caused the massive ice fields, monstrous glaciers and sea ice from the Arctic to Peru, from Switzerland to the equatorial glaciers of Man Jaya in Indonesia are disappearing fast. The melting of ice leads to the rise of sea level. According to The Intergovernmental Panel on Climate Change says that the oceans might rise between 28 to 98 centimetres by 2100 which is enough to swamp many of the cities along the U.S. East Coast. Then, a complete meltdown of the Greenland ice sheet, place sea level rise to 7 meters, enough to submerge London.
Climate change also has caused another catastrophic events such as massive floods due to heavy or prolonged downpours, snowmelt, thunderstorms, and storm surges from hurricanes, and ice or debris jams. For instance, heavy monsoon rains have caused disastrous floods and left Nepal, Bangladesh, and India with almost 1,200 dead and affected tens of millions more. The Southeast Asia also has been threatened with the severe flooding. In 2017 North eastern states of Penang and Kedah have been hit by one of the worst floods in its history due to the abnormal downpour. Meanwhile in UK, November 2015 and January 2016 were the wettest period, causing some of the most extreme and severe floods in 100 years.
Climate scientists have been predicting for years that climate change would lead to more frequent and more extreme weather events. The scientist were right. Climate change has caused many devastating events recently in many parts of the world including Malaysia. However, a study has been conducted on awareness of climate change. Surprisingly, the study shows that throughout much of Africa, the Middle East, and South Asia, majorities said they hadn't heard of climate change.
Therefore, to curtail the climate change effect, first thing first is to raise awareness among the people on the impacts of climate change. They should have a better understanding on climate change and how does climate change can affect us in terms of public health, environment, weather and economic. Public education on climate change is an effective step should be taken in order to promote awareness as well as to educate people on how they can help to tackle climate change.
Nur Imani Abdullah
Forum Air Malaysia
- Details
Alarming. Pandemic. Crisis. It's the words to sum the situation of non-communicable disease (NCD) in our country. According to National Health and Morbidity Survey of 2015, almost one out of five Malaysians has diabetes. The projection was set in 2020 but came true five years early. Other finding shows nearly half of our population are overweight -the highest prevalence in the region. According to a The Economist Intelligence Unit (EIU) report, obesity cost our country RM4.3 - RM8.6 billion last year - an equivalent of 10 and 19 per cent of our country's healthcare spending.
The lack of physical activity coupled with unhealthy diet that comprises excessive calories, high consumption of sugar or salt among us are seen as the main contributing factor to high NCD in Malaysia. Many initiatives like social media, creating collaboration among stakeholders, awareness among people and even a new logo to help consumer choose healthier food products has been created to improve our Malaysian health. The abolishment of subsidies for sugar back in 2013 in hope to decrease sugar consumption, did not achieve its intended goal. How can we tackle the NCD pandemic more effectively? PHREAM believes the next step lies in improving the product labelling and how nutrition information is conveyed to consumers.
Do a simple survey on a range of your favourite food and beverages. Look at benefits of using their products, creatively printed on front packaging vs. Ministry of Health's mandatory nutritional information panel (NIP) at the back. While these products claim of its single or multiple ingredients contribute to good health, sometimes the composition of overall ingredients does not and may affect your health in a longer period time. For example, in 2016 Dr. Guy-Andre' Pelouze from
- Details
A National Conference themed “Towards an Effective Financial Education Strategy for Malaysia” was organised on the 3 October 2017 at Lanai Kijang Kuala Lumpur. The Conference was organised by Era Consumer, the Federation of Malaysian Consumers Organisations Malaysia (FOMCA) and the Financial Literacy Association of Malaysia (FLAME) with the cooperation of Bank Negara Malaysia and supported by Citi Foundation.
The Conference was aimed at moving forward towards formulating and implementing a national financial education strategy in which all Malaysians, especially those most in need, would have access to financial education.
About 150 participants from various sectors – government agencies, banks and insurance companies, financial industry associations, financial planners, non-profits as well as worker organisations, youth organisations and women organisations – participated in the Conference.
Mr. Lee Lung Nien, the Chief Executive Officer of Citi Malaysia presented the welcoming address and he further emphasised Citi Malaysia’s continuous commitment towards enhancing financial education in Malaysia.
The Keynote of the Conference was presented by Mr. Sheik Abdul Rasheed bin Abdul Ghaffour, the Deputy Governor of Bank Negara Malaysia. He suggested that four factors contributed to the need for financial literacy.
Firstly, Malaysians tend to have low financial resilience and are thus vulnerable to financial shocks. Secondly, many consumers focused on instant gratification, leading to less than optimal financial decisions. Thirdly, many Malaysians do not practice long term financial planning.
Finally, Malaysians still lack understanding of risk and return and thus are not able to make rational financial decisions. He reiterated that in this context, financial education would encourage consumers to better manage their finances, plan for the future and manage risks associated to financial matters.
As a way forward to address these challenges, the Deputy Governor, shared that efforts were currently on the way to formulate a five year national strategy to elevate financial literacy. The national strategy would rest on three main thrusts; clarity, collaboration and commitment.
Clarity means having a clear vision to realise financial well-being. The vision aims to shape society characterised by responsible financial behaviour. Collaboration means that financial literacy is shared responsibility and thus required the strong collaboration of all stakeholders including regulators, private and public sectors, non-governmental associations and consumers. Finally, commitment means an outcome oriented approach to implementation. Through commitment, plans and expectations can be transformed into realities.
He concluded by reiterating that a national strategy for financial literacy was currently being formulated to chart the journey in realising financial well-being of all Malaysians.
Next, Dato’ Dr. Paul Selva Raj, President of Era Consumer and Senior Researcher with the Consumer Research and Resource Centre (CRRC) presented a talk of the “Ecological Perspective of Financial Behaviour: Implications for Policy and Practice”. In his presentation, he emphasised that financial education was important but not enough to change financial behaviour. A more ecological perspective was needed to understand as well as to change financial behaviours.
The third presentation of the day was by Mr. Peter Kell, Deputy Chair of the Australian Securities and Investments Commission (ASIC) who shared his experiences of the formulation and implementation of the national financial education strategy in Australia. The first national financial education strategy was launched in 2011 and the second strategy was launched in 2014. An essential component of the formulation and implementation of the strategy was the collaboration with many stakeholders.
The vision of the national strategy is to “improve the financial wellbeing of Australians by advancing their financial literacy”. There are five strategic priorities; three for individuals, families and communities and two for policy and program development. For the individuals, families and communities, the three priorities are educating the next generation particularly through the formal education system, increasing the use of free, impartial information, tools and resources and providing quality targeted guidance and support. For the policy and program development, the two priorities are strengthening coordination and effective partnerships and improving research, measurement and evaluation.
In summarising the way forward from the Conference, Dato’ Dr. Paul was thankful the Bank Negara Malaysia was committed and already formulating a National Financial Education Strategy. He emphasised a continuous process collaboration with all relevant stakeholders in the formulation and implementation of the National Financial Education for Malaysia.
- Details
It is my great pleasure to have the opportunity to speak at the FOMCA Conference this morning. I would like to express my appreciation to FOMCA for the commendable initiative to gather the minds of leading stakeholders in the area of financial literacy today. The theme of today’s conference -- ‘Towards an Effective Financial Education Strategy for Malaysia’ -- is indeed relevant; and will certainly provide a great opportunity for government agencies; corporates; consumer associations; academicians and all of us present here today to exchange ideas and discuss this important issue on financial education.
Today, we are living in an environment that is becoming increasingly challenging. “Bits and bytes” are slowly replacing “brick and mortar”. At the same time, Malaysians are facing socio-economic changes, including demographic shifts, urbanisation and increasing life expectancy. These factors affect, not only the way we experience financial services, but also the necessary knowledge for consumers to make good financial decisions to realise financial well-being. Therefore, ensuring Malaysians have the right knowledge, skills and behaviour - to make informed financial decisions - is an important agenda for our nation. Today, I would like to share with you - our vision to realise financial well-being for Malaysians through financial literacy and financial education.
Let me begin by sharing four observations on the state of financial literacy in Malaysia.
- Details
"The agency should be independent and have representatives from all relevant parties", says 4PAM.
PETALING JAYA: The Malaysian Public Transport Users Association (4PAM) has called for the establishment of an independent agency to protect the rights of travellers, including their safety.
“If the government is serious about improving public transport and in encouraging people to use public transport, there must be more protection given to the users,” said 4PAM president Ajit Johl.
Read more: Consumer group calls for body to protect transport users’ rights.
- Details
Some 56% of respondents also feel that their household's financial situation has worsened.
KUALA LUMPUR: Cost of living is the single biggest concern for those aged between 21 and 30, a survey has shown.
The survey, titled “Public Opinion Survey: Youth Perception on the Economy, Leadership and Current Issues”, showed that of the 604 polled, 56% felt that their household’s financial situation had worsened.
Read more: Cost of living single biggest concern, survey shows
- Details
The importance of private consumption or the total spending on consumption goods and services by households in the country continues to rise, especially since the global crisis nearly a decade ago.
The household consumption share of gross domestic product (GDP), which accounted for slightly more than half of the country’s GDP last year, has been charting a steady rise over two economic downturns from 45 per cent in 2009 and 41 per cent in 1998.
Paradoxically, the current GDP share of household expenditure is lower than in the early decades. It was averaged 60 per cent of GDP in the sixties and 54 per cent in the seventies and eighties.
The high GDP share of household spending during Malaysia’s low to lower middle-income stage mirrors the share for countries in the low- and middle-income categories. Currently, the GDP share of household spending in low-income countries hovers close to 80 per cent.
Those in the middle-income category was around 54 per cent while high-income countries averaged 60 per cent, according to World Bank data available from 1960 onwards.
More interestingly, being an upper middle-income country since the early nineties, Malaysia’s household spending as a proportion of GDP had trailed the average for upper middle-income countries until recently.
- Details
TO cope with the increasing cost of living, many households today are two-income families with the husband and wife both working. To manage their homes, including taking care of the children, families hire maids.
These days, though, it is not only expensive but also problematic to employ maids.
The National Consumer Complaints Centre (NCCC) continues to receive a lot of complaints on the issue of hiring maids. Loss suffered by consumers due to problems with their maids amounted to more than RM2mil in 2015.
The most common issue is of the maid running away, which entails getting a replacement for which the consumer has to pay an additional fee. This is because of the unfair nature of the contract between the consumer and the maid agency where, if the maid runs away within three months (or depending on the time frame stated in the contract), the owner has to pay additional fees.
The agreement between the maid agency and the consumer appears to be one-sided and favours the former. Many maid agencies only provide three months’ warranty in the case of runaway maids. Once the warranty period expires, the agencies will not take responsibility for any liability or obligations arising.
Another major complaint by consumers is the poor service provided by some maid recruitment agencies. It appears that the maid is often incompetent in doing domestic chores or caring for a child. Furthermore, if consumers want another maid in exchange for the incompetent one, they have to wait for long periods. They are not even told how long they have to wait and the reasons cited for the delay include the need to apply for visas, medical vetting and various immigration issues.
In some cases, consumers who get fed up of waiting will ask for a refund. Some complaints received by the NCCC are lodged against agencies that refused or were reluctant to comply with the request for a refund.
From the complaints seen by the NCCC, it looks like the agencies have been stating terms and conditions which only protect their own interests and liability. Therefore, consumers are advised to read the terms and conditions thoroughly to ensure they get a fair deal.
Those who are facing problems of this nature or have any questions are advised to get in touch with the NCCC at www.nccc.org.my or call 03-78769000.
SHABANA NASEER
National Consumer Complaints Centre
Source :- http://www.thestar.com.my/opinion/letters/2016/11/01/refer-maid-complaints-to-the-nccc/
- Details
Pada tahun 2016, Pusat Khidmat Aduan Pengguna (NCCC) telah menerima aduan daripada 48,563, yang melibatkan nilai kerugian sebanyak RM255,623,706.00. Jumlah aduan telah meningkat sebanyak 8.6% berbanding tahun sebelumnya.
Laporan ini meliputi semua jenis aduan yang diterima merentasi 22 sektor yang berbeza hasil daripada pembelian barangan dan / atau perkhidmatan pengguna.
Laporan tahunan NCCC merekodkan bahawa sektor e-dagang menerima aduan tertinggi pada tahun 2016, dan diikuti oleh Produk Pengguna Am dan Sektor Telekomunikasi.
Dari segi nilai kewangan, aduan yang berkaitan dengan sektor Automobil dan Auto-bengkel mencatat jumlah kerugian yang tertinggi, dengan kerugian sebanyak RM 79,181,869.
RAMAI PEMBELI AKAN MENJADI MANGSA PEDAGANG PALSU - PENGGUNA PERLU BERHATI-HATI!
Ramai rakyat Malaysia membeli-belah dalam talian untuk membeli pelbagai jenis produk di seluruh dunia, seperti pakaian, perkhidmatan hiburan, produk elektronik, penjagaan kulit dan produk peribadi, terutamanya selepas pengenalan internet berkelajuan tinggi yang boleh dinikmati untuk semua orang.
Kini, dengan kemudahan internet ini, pengguna telah mengubah cara mereka membeli, iaitu mereka membeli secara elektronik tanpa halangan masa atau jarak.
Malangnya, e-dagang telah mendahului aduan pengguna, apabila ia mencatat jumlah aduan yang tertinggi bagi tiga tahun berturut-turut. Masalah yang kerap dihadapi oleh pengguna adalah tidak mendapat produk yang dipesan, barang tersebut telahpun dibayar tetapi gagal dihantar kepada pengguna.
Salah satu masalah yang besar semasa membeli sesuatu barang dalam talian adalah pengguna tidak mempunyai jaminan terhadap kualiti produk yang dibeli. Ulasan/review dan dakwa penyelidikan juga tidak selalunya boleh dipercayai.
Penjual yang berniat untuk menipu, dengan sengaja mengelirukan pelanggan dengan mempalsukan ulasan dalam talian untuk meningkatkan jualan, yang menjadi penyebab utama produk yang rosak / sub-par dijual dalam talian.
Laporan ini juga turut memfokuskan kepada aspek perundangan sedia ada, cadangan untuk penambahbaikan serta panduan untuk pengguna membeli-belah dalam talian.
ADUAN TERHADAP INDUSTRI AUTOMOBIL
Industri automobil mengekalkan nilai monetari tertinggi dalam pertikaian yang dicatatkan oleh NCCC sejak tahun 2011. Pda tahun 2016, nilai kerugian yang dicatat ialah RM79,181,869.00.
Oleh kerana pengeluar kereta menawarkan harga kereta yang mampu dimiliki oleh rakyat Malaysia, ini menyebabkan lebih banyak rakyat Malaysia yang memiliki kereta.
Untuk mengurangkan kos untuk memastikan tahap kemampuan tersebut, maka kualiti kereta mungkin telah dikompromasi yang menyebabkan peningkatan aduan dari segi nilai kerugian.
Apa yang mengecewakan ialah kebanyakan aduan yang diterima oleh NCCC berkaitan dengan pengeluar kereta tempatan. Namun begitu, aduan yang diterima terhadap kereta import juga tidak kurang jumlahnya.
Corak aduan menunjukkan bahawa pusat-pusat perkhidmatan di Malaysia tidak sensitif terhadap aduan pelanggan kerana aduan kebanyakannya diabaikan atau ditinggalkan.
Walaupun adanya undang-undang, masalah yang berlaku seolah-oleh tidak ada penyelesaian.
Kebanyakan pengadu masih menghadapi masalah yang sama. Ini akan menyebabkan seseorang itu hilang kepercayaan kepada pengeluar tersebut dan pihak berkuasa kerana tidak mampu menyelesaikan masalah mereka.
Tanpa wujudnya badan pengawalseliaan yang memantau dan mengambil tindakan terhadap industri automobil, maka pembuat kereta hendaklah menjalankan kajian yang lebih mendalam mengenai kebolehgunaan dan kemampanan aksesori kereta, alat ganti, sama ada untuk kereta baru atau kereta terpakai.
Di samping itu, NCCC berpendapat bahawa perkhidmatan pelanggan selepas jualan juga tidak banyak membantu jika tidak ada sebarang ganti rugi yang boleh diberikan.
Dengan pelancaran Laporan Tahunan Aduan NCCC 2016, NCCC berharap bahawa semua pengilang dan pengawal selia mengambil perhatian terhadap cadangan-cadangan yang diberikan, bagi meningkatkan kualiti perkhidmatan dan khidmat pelanggan mereka untuk mendapatkan kepercayaan dan keyakinan daripada pengguna.
LAPORAN TAHUNAN ADUAN PENGGUNA NCCC 2016
Laporan Tahunan Aduan Pengguna NCCC 2016, merupakan laporan tahun yang ke-11 yang dikeluarkan oleh NCCC. Semua aduan tersebut dikelaskan kepada 22 kategori yang berasingan.
Sejumlah 48,563 aduan yang diterima pada tahun 2016, yang menyaksikan peningkatan jumlah aduan berbanding jumlah aduan yang diterima pada tahun sebelum ini. Peningkatan jumlah aduan ini disebabkan oleh aduan tersebut gagal diselesaikan pada tahap yang memuaskan.
Aduan tertinggi difokuskan pada sektor E-Dagang (Online Shopping), yang merekodkan sebanyak 7,371 aduan. Aduan kedua tertinggi bagi tahun 2016 adalah Produk Pengguna Am mencatatkan 6,578 aduan, manakala aduan mengenai perkhidmatan telekomunikasi dan jalur lebar pula berada di tempat ketiga, dengan jumlah aduan sebanyak 5,681.
Selain itu, NCCC juga menerima sejumlah 3,874 aduan terhadap industri automobil dan bengkel kenderaan. Walaupun aduan industri automobil ini menduduk tempat keempat, namun ia mencatatkan anggaran nilai kerugian kewangan yang tertinggi, iaitu sebanyak RM79,181,869.00. Pengadu mendakwa bahawa industri itu hanya berminat untuk membuat keuntungan dan membuat janji kosong semasa jualan.
Industri pelancongan kekal di tempat kelima pada 2016, merekodkan 3,458 aduan pada 2016. Kebanyakan aduan menunjukkan bahawa perkhidmatan yang diberikan kepada mereka semasa dalam perjalanan atau tempat penginapan adalah berbeza dengan apa yang telah dipersetujui pada awalnya. Agensi pelancongan ini didakwa sering memberi janji palsu untuk mendapatkan pelanggan dan kemudiannya menutup perniagaan.
TUJUAN LAPORAN TAHUNAN NCCC
Tujuan laporan tahunan 2016 adalah untuk memaklumkan kepada pihak-pihak yang berkaitan, seperti pengeluar dan peruncit mengenai jumlah aduan yang diterima menurut sektor masing-masing. Pengguna tidak berpuas hati dengan perkhidmatan yang diberikan.
Oleh itu, pengguna tersebut telah mendapatkan khidmat NCCC untuk membantu menyelesaikan masalah mereka. Aduan yang diterima oleh NCCC akan ditangani oleh para pegawai dengan sebaik mungkin.
Laporan tahunan ini bertujuan untuk meningkatkan perlindungan pengguna, dengan memastikan pengeluar dan peruncit meningkatkan kualiti dan perkhidmatan produk, berdasarkan maklum balas yang diterima oleh pengguna seperti yang dinyatakan dalam laporan ini.
Selain bertindak balas terhadap maklum balas yang diterima, laporan ini membentangkan undang-undang dan beberapa amalan terbaik yang boleh diterima pakai oleh pengguna untuk melindungi hak mereka dan bagaimana untuk menjadi pengguna yang bijak.
Biarpun begitu, masih terdapat ramai pengguna yang tidak membuat aduan terhadap masalah yang mereka hadapi, sebahagiannya disebabkan oleh pengguna yang tidak mengetahui hak mereka. Jika pengguna tidak mengetahui hak dan tanggungjawab mereka, walaupun terdapat banyak undang-undang yang sedia ada, ia tidak akan berkesan.
MENGENAI PUSAT KHIDMAT ADUAN PENGGUNA NASIONAL
Pusat Khidmat Aduan Pengguna Nasional (NCCC) telah ditubuhkan oleh Persatuan Pendidikan dan Penyelidikan untuk Pengguna Malaysia (ERA Consumer Malaysia) dan Persatuan Pengguna Selangor dan Wilayah Persekutuan dengan kerjasama Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna.
NCCC secara rasminya dilancarkan oleh Menteri Perdagangan Dalam Negeri dan Hal Ehwal Pengguna, pada bulan Julai 2004. Ia telah diperbadankan sebagai Syarikat Menurut Jaminan pada 17 September 2008.
Subcategories
Page 150 of 232