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KUALA LUMPUR: Adakah anda yakin keselamatan anda terjamin ketika menaiki teksi konvensional, perkhidmatan perkongsian kenderaan seperti Uber dan GrabCar?
Bagaimana anda mahu membezakan yang mana lebih telus atau tidak?
Bagaimana jika yang memandu anda ke sesuatu destinasi adalah seorang yang tidak baik?
Sebelum memperkatakan lebih lanjut, rakyat Malaysia khususnya di bandar-bandar besar dilihat selesa dengan kedua-dua perkhidmatan tersebut.
Perkhidmatan perkongsian kenderaan seperti Uber dan GrabCar di Malaysia telah merancakkan lagi pertumbuhan ekonomi setempat.
Pengalaman menggunakan perkhidmatan Uber baru-baru ini begitu membuka mata saya tentang bagaimana pemandu itu yang merupakan bapa kepada seorang bayi perempuan mampu menampung kehidupannya di bandar besar seperti Kuala Lumpur.
Aduan ketidakpuasan hati pemandu-pemandu teksi bermeter atau konvensional tentang perhidmatan itu juga tidak didengari lagi.
Malah ada antara pemandu konvensional terbabit turut memuat turun aplikasi perkhidmatan tersebut dan mendaftar sebagai pemandu Uber mahupun GrabCar.
Tidak timbul masalah bukan? Tapi bagaimana anda melihat masalah ini?
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SEREMBAN: Kompetensi pemandu kereta mahupun pengendali kenderaan berat serta kecuaian dan sikap ketika di jalan raya sering kali dikaitkan sebagai penyebab utama nahas jalan raya yang mengorbankan purata 20 orang setiap hari di negara ini.
Selain itu, sikap gemar memandu laju, jumlah peningkatan kenderaan, kawasan jalan yang beralun dan berlubang, cuaca, keadaan brek dan tayar kenderaan serta trend menggunakan telefon bimbit ketika memandu merupakan antara punca berlaku kemalangan jalan raya.
Fenomena ini sudah cukup menggambarkan antara sebab utama nahas jalan raya adalah faktor manusia dan justeru, pelbagai operasi dan kempen keselamatan dilaksanakan oleh pihak berkuasa ketika musim perayaan adalah untuk mendidik pemandu agar lebih berhemah di jalan raya.
Mengikut statistik Polis Diraja Malaysia (PDRM), purata 20 orang maut setiap hari daripada 7,152 kes kemalangan maut dicatatkan sepanjang tahun lepas.
Pada setiap kali menjelang musim perayaan, ada sahaja berita kemalangan maut terpampang di dada akhbar seperti kereta terbabas, penunggang motosikal maut, terhimpit, terhumban dan tercedera.
Ahad lepas, peristiwa yang meragut lapan nyawa dengan enam daripadanya rentung dalam kemalangan jalan raya di Kilometer 25 Jalan Bahau-Keratong, Jempol, Negeri Sembilan, merupakan tragedi yang sangat meruntun jiwa ketika umat Islam bakal menyambut Aidilfitri hujung minggu depan.
Dalam kejadian yang membabitkan tiga kereta Proton Exora, Perodua Myvi dan Toyota Vios serta sebuah treler yang membawa muatan sawit itu, dua insan menjadi yatim piatu dalam sekelip mata selepas kedua ibu bapa mereka terkorban dalam nahas itu.
Dalam insiden 2.20 petang itu, mangsa yang maut ialah enam sekeluarga yang menaiki kenderaan Proton Exora iaitu pemandu kenderaan berkenaan Wan Mohd Fauzi Wan Mohd Ibrahim, 52, dan isteri Masnoraida M Yussof, 44.
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KUALA LUMPUR 13 Jun - Kerajaan disaran mempertimbangkan supaya cukai pelancongan yang bakal dikuatkuasakan pada 1 Julai ini dibahagikan kepada dua fasa bagi memastikan pelaksanaanya diterima baik oleh semua pihak terlibat.
Timbalan Presiden Parti Cinta Malaysia (PCM), Datuk Huan Cheng Guan mencadangkan supaya fasa pertama pelaksanaan cukai itu hanya ke atas pelancong dari negara luar sahaja.
Beliau percaya bahawa kadar cukai pelancongan sehingga RM20 ke atas hotel bertaraf lima bintang tidak akan mempengaruhi keputusan pelancong asing untuk bercuti di negara ini.
Sebaliknya, Cheng Guan yakin dengan cara itu kerajaan dapat menambah dana bagi mempromosi pelancongan dan pada masa sama rakyat tempatan tidak terbeban dengan cukai baharu itu.
“Fasa kedua cukai ini pula boleh dilaksanakan setelah beberapa interaksi dilakukan bersama pemain industri dan persatuan hotel di mana persetujuan bersama dapat dicapai.
“Saya berpendapat ini merupakan satu situasi menang-menang bagi semua pihak dan pada masa sama dapat meredakan sedikit ketegangan yang timbul antara beberapa Menteri Persekutuan, Sabah dan Sarawak,” katanya dalam kenyataan di sini hari ini.
Baru-baru ini, Menteri Pelancongan dan Kebudayaan, Datuk Seri Mohamed Nazri Abdul Aziz memberitahu, pelaksanaan cukai pelancongan akan tetap diteruskan bermula 1 Julai ini yang menyaksikan pelanggan membayar sehingga RM20 satu malam untuk sebuah bilik hotel.
Mengulas lanjut, Cheng Guan berkata, beliau sedar mengenai peruntukan kementerian yang berkurangan secara mendadak sejak beberapa tahun kebelakangan ini berikutan kejatuhan harga minyak dan gas asli dunia.
Namun, beliau percaya bahawa ada beberapa cara lain yang boleh diterokai secara bersama bagi memastikan cukai itu diterima dengan baik oleh semua pihak dalam usaha kementerian menambah pendapatan dan meningkatkan industri pelancongan negara.
Ketua Aktivis Persatuan Pengguna Islam Malaysia (PPIM), Datuk Nadzim Johan juga senada dengan Cheng Guan dengan menegaskan bahawa lebih wajar cukai pelancongan itu dikenakan kepada pelancong asing berbanding rakyat tempatan.
“Dengan peningkatan kos sara hidup, pelaksanaan cukai ini sedikit sebanyak memberi kesan kepada rakyat tempatan. Kalau mereka mahu bercuti di dalam negara pun dikenakan cukai, saya fikir pelaksanaan ini akan memberi beban kepada rakyat,” jelasnya.
Timbalan Presiden Gabungan Persatuan-persatuan Pengguna Malaysia (FOMCA), Mohd. Yusof Abdul Rahman pula berkata, pelaksanaan cukai itu tidak praktikal kepada rakyat tempatan, lebih-lebih lagi dengan perubahan trend percutian di negara ini.
“Saya beri contoh musim perayaan, ada dalam kalangan rakyat yang tidak tidur di rumah keluarga disebabkan ruang kecil dan sebagainya, jadi mereka memilih tidur di hotel. Adakah mereka wajar dikenakan cukai? Adakah mereka boleh dikira sebagai pelancong di kampung sendiri?” ujar beliau.
Presiden Persatuan Agensi-agensi Pelancongan dan Pengembaraan Bumiputera Malaysia (Bumitra), Harith Mohd. Ali pula bersetuju sekiranya cukai pelancongan dikenakan hanya kepada pelancong asing sahaja dan menegaskan langkah itu pada masa sama mampu membantu pelancong serta sektor pelancongan tempatan.
Sumber :- http://www.utusan.com.my/berita/nasional/cadang-laksana-cukai-pelancongan-dalam-dua-fasa-1.493028
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THE dust has settled on the United Airlines incident in which a passenger was violently dragged off an overbooked flight.
And while it is still tough to forget the shocking images from that viral video, the suit brought against the airline by the passenger, 69-year-old Dr David Dao, has been resolved with the airline and Dr Dao reaching an undisclosed settlement in April.
Over here, thankfully, there haven’t been any cases of passengers being forcibly removed from their seats due to overbooked flights.
But passengers have been stopped from boarding.
And, unlike in the United Airlines case, most these incidents were caused by customer error.
There were 69 complaints from passengers who were stopped from boarding flights, according to an inaugural consumer report by the Malaysian Aviation Commission (Mavcom).
These cases made up 4% of the 1,639 complaints Mavcom received from passengers against airlines and airports between March 2016 and February this year.
But while 30% of these complaints were indeed due to overbooking by the airlines, 70% of them was due to the passenger’s fault, reveals Mavcom consumer affairs director Pushpalatha Subramaniam.
“Some issues involving the passenger’s error include having incomplete travel documentation, being late for check-in or being late at the departure gates,” she explains in an interview with Sunday Star recently.
Pushpalatha says overbooking by airlines isn’t unheard of and can be considered an industry norm. It is guided by each airline’s respective procedures and guidelines, she adds.
Overbooking is a situation in which an airline has sold more tickets than the number of seats available on a flight.
“Some calculated decisions are made based on the historical data of a particular route. Sometimes, consumers may book a flight but not turn up. So it ends up becoming a waste of seats.
“Overbooking happens on the odd chance that all passengers decide to turn up. The standard practice is to ask for volunteers to give up their seats and, in most cases, that is what is done here,” she says.
But, fortunately, airlines are normally able to avoid such awkward situations.
Pushpalatha says that, typically, airlines are able to flag flights that have been overbooked and will call for volunteers to surrender their seats in exchange for benefits even prior to arrival at the airport or at the check-in counters.
“In this way, if there is an expected case of overbooking, customers are managed and offered options for the travel,” she elaborates.
To date, there has been no incident of forcible removal here in Malaysia, based on a report by The Star in April, following the United Airlines case.
Pushpalatha says in Europe, some people are given up front cash compensation if they have to be denied from overbooked flights.
“So far in Malaysia, airlines are doing a fairly decent job in providing compensation for passengers. In fact, being bumped off flights is quite unheard of here,” she says.
But in the event it happens, the new Malaysian Aviation Consumer Protection Code 2016 (MACPC), which came into effect in July last year, ensures that passengers will be duly compensated.
Under the code, consumers who have been denied boarding due to overbooking by an airline should receive compensation or care, which includes meals, phone calls and Internet access, accommodation and transport (where reasonable), and the choice of a full refund or a replacement flight.
If consumers choose the full refund, it must be given within 30 days.
The code, which outlines air passenger rights and minimum service levels and standards, also covers compensation and care for flight delays and cancellations.
Details of the code are available at the Mavcom website, tinyurl.com/the-star-aviation.
Before the end of this year, Mavcom will introduce clearly-defined penalties against airlines that breach passenger rights under the code.
It was reported that Mavcom, which marked its first anniversary on March 1, managed to solve 95% of the grouses in its first consumer report released in April.
Of all the complaints received by Mavcom, refunds dominated at 55%, followed by mishandled baggage (10%), flight cancellation (9%), and delays (7%).
So far, the highest amount of refund received is RM15,000 for a woman whose wheelchair was damaged by an airline.
But there is still a need to raise consumer awareness, as a survey in May 2016 showed that 69% of consumers thought that it was the airlines’ terms and conditions that defined their rights.
“This indicates that there is much more that Mavcom needs to do to improve consumer awareness of their travel rights.
“The Commission will continue with our efforts to broaden awareness of consumer rights with educational programmes regarding passenger rights across various channels and platforms,” says Pushpalatha.
On communicating optional services to consumers in a clear and transparent manner, Mavcom is pleased to note that all local carriers have complied with such requirements as of August last year.
“Allowing consumers the choice to opt-in for additional airline services promotes greater transparency and clarity.
“For example, any optional services that are offered by the airline should be communicated in a clear, transparent and unambiguous manner at the start of any ticket reservation process.
“This ensures that consumers only pay for services they have opted for,” she says.
Pushpalatha adds that Mavcom hopes to come up with consumer reports on the industry every six months.
“Our second consumer report is expected to be ready by October this year,” she says, adding that Mavcom is also in the process of coming up with a report on the outlook of the industry by the third quarter of this year.
But so far, Pushpalatha notes that there has been some progress in growth in the aviation industry compared with 2016.
“From the trends and data monitored thus far, the outlook for the industry appears to be positive.
“Mavcom has received and approved more Air Traffic Rights applications compared to last year, an indication of network expansion and industry growth,” she says.
While industry growth seems promising, Mavcom stresses the need for airlines to continuously address any shortfalls in customer service.
Calling on airlines to improve response time to consumers’ complaints, Pushpalatha points out that the MACPC stipulates that all complaints must be resolved within 30 days.
“The Commission understands that some of the complaints received by airlines and airports are more complex in nature and may involve multiple departments or agencies.
“Taking this into consideration, the Commission had allowed a threshold of 90% of case closures within 30 days,” she says.
At present, she says that about 75% of cases are resolved in 30 days, falling slightly short of the target.
“Airlines need to fix the issues that are within their own ecosystem, which would be the ‘low hanging fruits’ that can be addressed quickly, such as ticket refunds,” Pushpalatha urges.
Welcoming Mavcom’s efforts in coming up with penalties for airlines that breach the MACPC, Federation of Malaysian Consumer Associations (Fomca) secretary-general Datuk Paul Selvaraj describes the move as timely.
“We fully support the initiative as there has yet to be strict action taken against airlines that violate passenger rights.
“Such action is timely as it is becoming quite common for complaints to be lodged against airlines for delayed flights and mishandled baggage,” he says.
Selvaraj also hopes that the response time for airlines to attend to consumer grouses can be sped up.
On cases of consumers being barred from boarding due to their own mistakes, he advises passengers to be more careful to avoid such situations.
“To be fair, consumers also have to do their part and have things in order. If consumers are at fault, they too have to take responsibility,” he points out.
However, at the same time, Selvaraj hopes Mavcom will do more to educate consumers about their rights when travelling.
Echoing Fomca’s sentiments, frequent air travellers also feel it is time for airlines to be more responsible.
Businessman Mohamed Rosli Ismail says he finds it especially annoying when airlines do not clearly state airfare charges.
“I just wish airlines would clearly state the final price of tickets when they advertise their promotions.When you add on the check-in luggage, tax and other charges, the price ends up becoming a lot higher. Why not just state the full sum? It only confuses customers,” complains the 32-year-old.
Mohamed Rosli says it is time for airlines to stop adding hidden charges, as it is unfair to consumers.
“Airlines are already benefiting from our business. As such, they should be more ethical in how the treat customers,” he adds.
Management consultant Beatrice Teh, 29, is also irked by the extra charges that the airlines’ booking system only includes at the end, when you are proceeding to check out and pay for the ticket online.
“This happens mostly with low cost airlines. After you have chosen what you want online, suddenly, you will be told that there will be extra fees,” she says.
Teh says the biggest inconvenience she has experienced was when her flight was delayed for one hour when all passengers had already boarded the plane, making her late for a dinner appointment.
“There was another time when my flight was cancelled. But I was fully reimbursed. So that was good,” she says.
She hopes the new code and its penalties will be able to protect consumers from unethical practices so that flying will be a more pleasant experience.
Source : 4 June 2017 The Star
http://www.thestar.com.my/news/nation/2017/06/04/barred-from-boarding-cases-of-passengers-being-stopped-from-boarding-flights-do-happen-in-malaysia-b/
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PETALING JAYA: Consumer bodies have cautioned the taxi industry against increasing fares in the face of heavy competition from e-hailing services such as Uber and GrabCar.
Malaysian Consumers Association (Maconas) president Amarjit Singh Gill said the taxi business in Malaysia is in a sorry state with poor service and high charges.
He contrasted this with what was being offered by the e-hailing services, which of late have gained significant popularity.
“Uber and Grab provide cheaper prices for trips while their overall service is better than that offered by taxis,” he told FMT today.
He said any move to increase taxis’ starting fares would not swing the situation in their favour.
“Maybe some might agree to the taxi fare hike. However, I do not think that it is beneficial to the drivers, as Uber and Grab are still leading in terms of prices and service,” he said.
At present, budget taxis charge RM3, Teks1M cabs charge RM4 and executive cars charge RM6 at the start of a trip, or for the first km or first three minutes of a journey in the Klang Valley.
The idea to increase fares came in the wake of Big Blue Taxi Facilities Sdn Bhd adviser Shamsubahrin Ismail saying the drivers were feeling the burden of the high cost of living due to the implementation of the goods and services tax, as well as costlier fuel.
Vice-president of the Federation of Malaysian Consumers Association (Fomca), Mohd Yusuf Abdul Rahman, said the taxi industry needs to seriously rethink any plan to raise prices as this would lead to losses for the service providers.
He said taxi operators had made promises to improve their service before, but these had not materialised.
“The services offered by them to consumers are still terrible.”
Yusuf said the authorities need to review and restructure the system in the industry to help alleviate the drivers’ financial burdens.
“New strategies are needed as those in the taxi business are being left far behind compared to the e-hailing services,” he said.
Ivy Chong contributed to this article.
Source : 2 June 2017 Free Malaysia Today
http://www.freemalaysiatoday.com/category/nation/2017/06/02/taxi-fare-hike-not-a-good-idea-say-consumer-groups/
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E-commerce tops the sector with the most complaints received by the National Consumer Complaints Centre for two consecutive years. As more Malaysians turn to the Internet to purchase goods and services, there is a pressing need for an improved legal framework to protect their rights.
ONLINE shoppers, beware. The e-commerce sector continues to top the list of complaints by Malaysian consumers, with the National Consumer Complaints Centre (NCCC) finding that an increasing number of Malaysians are falling victim to unscrupulous online merchants.
These are mainly products offered by the merchants or direct-sellers who advertise them on social networking sites and online shopping platforms, which lack the consumer protection clout accorded by the industry.
NCCC’s Annual Consumer Complaints Report 2015 stated that 7,692 complaints were lodged with NCCC in 2015, amounting to a loss of RM4 million. In 2014, there were 7,641 complaints.
NCCC legal and policy executive Shabana Naser Ahmad says the e-commerce sector tops the total number of consumer complaints from a total of 23 sectors for two consecutive years.
Referring to NCCC’s Annual Consumer Complaints Report 2015, she says online scamming is one of the three top complaints, other than product delivery and quality.
In the case of online scams, she says, scammers set up fake websites offering goods and services.
“These people usually advertise their products on social media and instant messaging service. They claim to be legitimate online sellers and dupe consumers into making payments into personal bank accounts in order to receive the products and services.”
“Once payments are made, the scammers disappear without a trace. Even the websites and phone numbers are no longer available.”
Besides being victims of online scamming, many consumers also claim to be given the runaround and empty promises when it comes to product delivery, with some products taking more than a month to arrive.
On product quality, she says, more and more consumers who purchase their products online are not satisfied with them.
“We have received numerous complaints on broken or defective products after two of three times of use. Many of them claimed that merchants refused to refund them, or that the product exchange process took a long time.
“There have been occasions when merchants tried to manipulate the situation by presenting the consumers with invalid vouchers, or vouchers that were close to their expiry date.”
Another trap that online shoppers often succumb to, she says, are misleading advertisements.
“Products purchased did not match the picture/description of products advertised online.”
Other complaints are on price disputes, unauthorised cancellations of purchases, missing items, product safety, purchase from individuals instead of registered companies, scope of warranty and unauthorised use of credit cards.
“In the case of cancellations, a purchase order that has been cancelled continues to be charged,” she says, urging consumers to monitor their bank statements to see any signs of fraudulent transactions.
Shabana says NCCC also notes an increasing trend among merchants who shirk their responsibility pertaining to missing products.
“In most cases, the merchants blamed the courier companies for the missing items. Because of this, consumers are not sure where to go to lodge their complaints.”
She says the actual losses suffered could be much higher than indicated in the data because many shoppers who fall prey to bogus merchants do not report on the incidents as they are not sure where to go.
“The number of online shoppers is rising and it will continue to increase as more and more people can access the Internet with their computers, tablets or mobile devices. Because of this, there is a need for an improved legal protection for online shoppers.
“NCCC and the Federation of Malaysian Consumers Association (Fomca) have submitted a memorandum to the government to call for amendments to certain outdated laws on e-commerce,” she says, referring to the Contract Act 1950 and the Sale of Goods Act 1957, the general law on contracts and a sale of goods contracts.
Some of the proposals to further strengthen and safeguard the interest of e-consumers in Malaysia include:
IMPLEMENTING a “cooling off period” for up to 14 days;
INCREASING education awareness programmes for the public on their rights; and,
INTRODUCING a platform to allow online consumer reviews.
E-commerce transactions are governed by the Electronic Commerce Act 2006 (ECA) under the jurisdiction of the Domestic Trade, Cooperatives and Consumerism Ministry. However, the ECA has no provisions on how to protect consumers while making electronic transactions.
Online shoppers make up one-third of Internet users in the country, at 35.3 per cent and studies have indicated that the figure is growing.
According to the Malaysian Communications and Multimedia Commission (MCMC) Internet Users Survey 2016, 10.3 per cent of online window shoppers who browsed online shopping websites, but had yet to make any purchases, would eventually jump onto the bandwagon.
The studies also found out that females represented the bulk of online shoppers at 51.7 percent, with two-thirds of them youths aged between 20 and 39 years.
It also found out that nine out of 10 shoppers enjoyed the convenience of delivery services, while eight of 10 perceived that online products were cheaper than store-bought items.
Last year, MCMC received a total of 287 complaints on e-commerce transactions. However, e-commerce does not fall under the purview of MCMC.
“MCMC would like to advise consumers to exercise caution and know their rights when dealing with communications and multimedia, as well as online shopping-related matters,” it said in a statement to the New Sunday Times.
In October, Domestic Trade, Cooperatives and Consumerism Minister Datuk Seri Hamzah Zainuddin said the ministry would review its direct selling guidelines to enable the authorities to go after those who violate conditions set in the law, in a move to protect online shoppers.
These guidelines, he said, were the supplementary conditions to the Direct Sales and Anti-Pyramid Schemes Act 1993 and were applicable to direct selling licence application and renewal.
Source : 4 June 2017 New Straits Times
https://www.nst.com.my/news/exclusive/2017/06/245502/online-shoppers-web-scammers
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PETALING JAYA: The National Consumer Complaints Centre (NCCC) has issued an advisory against online beauty care shop LuxStyle which charges those who visit its website, even without agreeing to buy any of its products.
NCCC senior manager (legal and policy), Shabana Naseer Ahmad, said that they have received about 60 complaints on the online shop from consumers in Peninsular Malaysia since May.
Shabana said that LuxStyle advertises its products through social media platforms, including Facebook and Instagram, before leading consumers to its website via a link.
Read more: NCCC warns consumers over scam beauty site, LuxStyle
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Sekitar 59.7 peratus penduduk di ibu negara terbeban ekoran peningkatan kos sara hidup, menurut kajian yang dijalankan oleh Universiti Putra Malaysia (UPM).
Memetik laporan yang disediakan oleh Prof Madya Dr Mohamad Fazli Sabri dari Fakulti Ekologi Manusia UPM, 52.6 peratus lagi warga kota juga terbeban yang hutang yang menimbun.
"Daripada dapatan kajian, jelas menunjukkan bahawa majoriti isi rumah miskin bandar menyatakan bahawa mereka terkesan dengan beban hutang yang ditanggung dan peningkatan kos sara hidup membebankan mereka.
"Majoriti responden bergantung kepada Kumpulan Wang Simpanan Pekerja sebagai simpanan untuk persaraan manakala tiga bentuk pinjaman utama ialah sewa beli kenderaan, perumahan dan pinjaman peribadi," kata laporan itu.
Laporan tersebut disiarkan dalam makalah Ringgit edisi April 2017 yang diterbitkan secara bersama oleh Gabungan Persatuan-Persatuan Pengguna Malaysia (FOMCA) dan Bank Negara Malaysia.
Kajian berkenaan melibatkan seramai 1,009 isi rumah miskin bandar dan pemilihan responden kajian dilakukan menggunakan kaedah persampelan sistematik yang melibatkan 5 buah kawasan perumahan awam dan rakyat Dewan Bandaraya Kuala Lumpur.
Read more: Kajian : Hampir 60% warga kota terbeban kos sara hidup
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The programme was held by Allianz Malaysia Bhd in partnership with the Federation of Malaysian Consumer Associations (Fomca).
Allianz General Insurance Company (M) Bhd Segamat branch manager Francis Tan Chin Foo said this was the seventh class they had organised for schoolchildren this year.
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KUALA LUMPUR: Pay serious attention to safety when using mobile phones following a number of reported incidents.
Federation of Malaysian Consumers Associations (Fomca) president Dr Marimuthu Nadason gave this advice when commenting on the reported death of a 19-year-old in Melaka on Friday, Bernama reported.
His mother found him in his room at 7am with his headphones on and his phone being charged using a power bank. There were burn marks on his shoulder. He had apparently gone to sleep with his earphones on the previous night.
Police are unsure whether he was electrocuted and whether a power bank can electrocute a person.
Marimuthu said handphone users must ensure that the battery charger and the mobile phone are genuine.
He said switching off the mobile phone while charging would also mean giving the device a break from being used continuously as a communication tool to watch movies, play games or surf social networking sites.
Bernama said previously, on Aug 25 last year, a cameraman suffered burns on his left thigh when a power bank placed in his bag suddenly caught fire while he was working in the federal capital.
Another case involved a 27-year-old boat skipper who suffered injuries to his hands and face after his mobile phone that was being charged suddenly exploded on April 23, 2016 in an incident in Yan, Kedah.
Source : 28/5/17 Free Malaysia Today
http://www.freemalaysiatoday.com/category/nation/2017/05/28/fomca-switch-off-phone-while-charging/
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