FOMCA fully supports the National Community Policy as a means to strengthen the rights and responsibilities of consumers at the community level.One of the eight universal consumer rights is the right to be heard, that is for consumers to voice their concerns and for government to take full cognizance of their concerns.While we often focus on the basic needs of food, housing, transport, healthcare and other cost of living issues, the role of consumers in a democracy should not be neglected. Consumers not only have a right to voice their concerns, the government has a responsibility to listen and respond positively to these concerns too.

In some communities, there are well-organised Rukun Tetangga groups or resident associations that function as the voice of the consumer/resident. For those that lack these organisations, the Community Policy would enable the establishment of mechanisms and structures in every area to speak up for them.Vandalism, destruction of public property such as lifts and playground amenities, unhealthy environment that enables the breeding of the Aedes mosquito, haphazard parking, and irresponsible dumping of rubbish continue to occur. This selfish and destructive behaviour of a few individuals leave negative effects on the community as a whole. The Community Policy would make consumers and residents aware of their responsibilities through education programmes.

Fomca hopes that development programmes and activities beyond the basic needs of the community can also be developed. This could include sports and recreation centres for youths, childcare services, and support structures for mental health and the aged members of society.Continuous education and training should be an integral part of community development. This could include personal development skills, consumer education, financial education, vocational skills, health education and awareness programmes on various medical and health issues.

Consumers could also collaborate through sharing of information to address common issues such as increasing cost of living. They could share tips on where to get the best value for money or expose sellers who over-price their goods and services and encourage their friends to boycott these businesses.Residents could also engage with the higher authorities to address broader community issues. For example, if the community has no access to public transport, a request for the service could be made to the nearest bus company with the support of policymakers.The government needs to invest in capacity building to empower the community to play an effective role. It should also play the role of facilitator and enabler to ensure that the community moves forward to become truly prosperous.

DATUK DR PAUL SELVA RAJ

Secretary-general, Fomca

Read more at https://www.thestar.com.my/opinion/letters/2019/02/22/community-policy-to-tackle-consumer-issues/#WBRtsZKfmSg0Qrma.99